Billing and Payment - FAQ

General Payment Information

Q. If I have questions about my invoice, whom do I contact?
A. If you have questions about your invoice please contact your Insurance Broker.

Q. Where can I find my policy or invoice number?
A. You can find your policy or invoice number on your policy SOA/Declaration page and your Billing Stub. Please visit the Billing Help page for further assistance.

Q. How do I check the amount due and the due date of my next payment?
A. The amount due and due date of your next payment can be found on your policy SOA/Policy Declaration or Billing Stub. You can also view the amount due and due date of your next payment on the Billing Inquiry page.

Q. How do I check my current invoice balance?
A. Your current invoice balance can be found on your policy SOA/Policy Declaration or Billing Stub. You can also view your current invoice balance on the Billing Inquiry page.

Q. How soon will my telephone, online banking or credit card payment be reflected on my Wawanesa invoice?
A. Your telephone or online payment will be reflected on your Wawanesa invoice within 5 business days. If your payment is not reflected on your invoice after 5 business days, contact your Insurance Broker.

Q. How do I know that my personal information is protected?
A. The protection of your personal information is important to us. For additional information refer to our Personal Information Protection Policy.

Q. How do I know that my credit card information is secure?
A. Much like your personal information, we take the protection of your credit card information very seriously. We maintain physical, electronic, and procedural safeguards to protect your information from unauthorized access.

Q. What address do I mail my payments to?
Wawanesa Insurance
CP/PO Box 1530
Winnipeg, Manitoba, Canada R3C 2Z4

Q. What are the services charges on my invoice/policy?

Payment PlanService charges
Full Pay Not applicable
Two Pay – No service charge on down payment
– $5.00 on second installment
Three Pay – No service charge on down payment
– $10.00 ($5.00 on each of the remaining two installments)
Monthly Automatic Chequing (MAC) – Nominal service charge. Please contact your Insurance Broker for further information

Online Payments

Q. What should I do if I'm unable to view my invoice information through the Billing Inquirypage?
A. If you are unable to view your invoice information through the Billing Inquiry page, please contact your Insurance Broker for assistance.

Q. Can I pay more than one Wawanesa policy online by credit card?
A. Yes. However, you must make a separate online credit card payment for each Wawanesa policy.

Q. Will I receive a payment receipt or confirmation after I make an online credit card payment?
A. Yes. Once the online credit card payment is approved, a payment confirmation will be displayed. Please print the "Transaction Approved" web page and save it for your records. You may also request an email receipt.

Q. Can I change my payment plan online?
A. Please contact your Insurance Broker to make changes to your payment plan.

Q. Can I pay my life insurance premium online by credit card?
A. This is not possible at this time. Your life insurance invoice information is not available through this website.

Q. What happens to credit card information that is provided online?
A. The security of your credit card information is important to us. Wawanesa does not collect or retain the credit card information you enter online. We have partnered with Chase Paymentech, a service that specializes in secure online payments.

Q. Who is Chase Paymentech?
A. Chase Paymentech is one of North America's largest processors of debit and credit card transactions.

Refunds

Q. I'm expecting a refund. Has my refund been mailed, and when?
A. Refund information is currently not available on our website. Please contact your Insurance Broker for assistance.

Q. If my invoice has a credit balance, can this be refunded to my credit card using the online credit card payment service?
A. This method is not currently available, however a refund cheque will be mailed to you within 20 business days. If you have not received a refund, please contact your Insurance Broker.

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Claim Payments

NOTE: Claim Payments (i.e. payouts) via Electronic Funds Transfer- EFT (also known as direct deposit)

Q. How will my claim be paid out?
A. If eligible (please see below for eligibility criteria), you may choose to have claims payments deposited directly to your bank account via Electronic Funds Transfer (EFT) or via a traditional paper cheque.

Q. Who is eligible for EFT?
A. Individuals that are the only ones receiving a claim payment (multiple payees will still receive a cheque).

Q. How do EFT claim payments work?
A.

  • The EFT payment process is a safe and secure way to receive payments directly to your bank account, providing faster payments and convenience through the elimination of paper cheques.
  • Once you are registered for EFT payments, any payments due from Wawanesa for this claim will be made directly to your authorized bank account.
  • Prior to your bank receiving an EFT payment, you will receive payment details via an emailed payment advice (to ensure successful receipt of the emailed payment advice, please add claimpayment@wawanesa.com to your email address book)

Q. How long will it take to receive my payment?
A. Payments will be processed and deposited into your bank account in 2-3 business days.

Q. What if I didn’t receive my payment when I expected it?
A. Please contact the Claims Service Team at 1-844-WAWANESA to ensure we have the correct banking information or to investigate further. 

Q. How will you keep my banking information safe?
A.

  • Keeping your financial information safe and secure is our highest priority
  • We utilize multi-layered security technology to protect your financial data
  • Your claims team does not have access to your financial information

Q. My partner and I are both named on our policy: can our claim be paid out via EFT?
A. At this time, we are only able to pay via EFT to a single named individual. In all other scenarios, we will send you a cheque when paying out your claim.

Q. How can I change/update my bank account information?
A. Please contact the Claims Service Team at 1-844-WAWANESA.

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